Shipping and Returns

Shipping

Orders are processed within 1-3 business days.

Returns

100% satisfaction guarantee.  

Any unused palettes can be returned or exchanged within 30 days of purchase.  Please contact support@vueset.com.

It is the customer's responsibility to ship the merchandise back, securing first a return authorization.  

International Shipping - duties and taxes

Recipients of orders shipped outside of the United States will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country. Vueset has no control over such charges and cannot estimate the exact amount. Please contact your local customs office for more information. 

If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to the United States (at an extremely high cost charged to Vueset). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments. 

Tracking International Orders

Once your order is fulfilled, a tracking link will be included in your shipment confirmation email. Copy and paste your tracking number and submit it using the enhanced tracking feature located at https://epgtrack.com for the latest shipping updates to your country.
Additional tracking resources: https://daiglobaltrack.com/tracking.aspx