Shipping and Returns
Orders are processed within 1-2 business days.
100% satisfaction guarantee.
Any unopened and untouched palettes can be returned or exchanged within 30 days of purchase. Please contact firstname.lastname@example.org.
It is the customer's responsibility to ship the merchandise back, securing first a return authorization.
United Kingdon and European Union Countries:
We are delighted to serve customers in the European Union (EU) and the United Kingdom (UK). To ensure a seamless shopping experience, we want to inform you about our Delivery Duty Paid (DDP) shipping policy, which means that you will not have to pay any additional duties or taxes upon the arrival of your parcel.
1. DDP Shipping Explained
- DDP Shipping: DDP stands for Delivery Duty Paid. This shipping method means that we, as the seller, take responsibility for the transportation of your order to your chosen destination in the EU or the UK. Import duties, taxes, and fees are included in the purchase price, so there will be no additional costs upon the arrival of your parcel.
2. No Hidden Costs
- All-Inclusive Pricing: At Vueset, we believe in transparent pricing. When you shop with us and choose DDP shipping for delivery to the EU or the UK, the total order cost you see at checkout includes the product price, shipping charges, and all relevant import duties, taxes, and fees.
3. Hassle-Free Customs Clearance
- Seamless Experience: Our DDP shipping service ensures that your parcel clears customs smoothly. You don't need to worry about handling customs paperwork or making additional payments upon delivery.
4. Returns and Refunds
- Returns: In the event that you wish to return your order, our standard return policy will apply. Please refer to our Return Policy above for detailed information on how to initiate a return.
5. Contact Us
- Customer Support: If you have any questions or concerns regarding our DDP shipping policy or any other aspect of your order, our customer support team is here to assist you. You can contact us at email@example.com
Rest of World (non EU and UK countries):
Recipients of orders shipped outside of the United States (not including UK and EU) will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country. Vueset has no control over such charges and cannot estimate the exact amount. Please contact your local customs office for more information.
If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to the United States (at an extremely high cost charged to Vueset). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.
Tracking International Orders
Once your order is fulfilled, a tracking link will be included in your shipment confirmation email. Copy and paste your tracking number and submit it using the enhanced tracking feature located at https://epgtrack.com for the latest shipping updates to your country.
Additional tracking resources: https://daiglobaltrack.com/tracking.aspx